WARRANTY POLICY

At JOMO, every piece is created with careful attention to design, materials, and craftsmanship. We stand behind the quality of our eyewear and offer a 3-month limited warranty from the date of purchase against manufacturing defects.

What is covered

Our warranty covers manufacturing defects related to the frame, hinges, and other structural components of the eyewear, when confirmed after evaluation by our team.

What is not covered

The warranty does not cover damage caused by normal wear and tear, accidents, improper use or storage, scratches, impacts, exposure to chemicals or excessive heat, unauthorized repairs or modifications, or damage resulting from failure to follow our care recommendations.

Scratches or damage to lenses resulting from use are not considered manufacturing defects.

Warranty Claims

If you believe your JOMO eyewear has a manufacturing defect, please contact our Customer Care team within the warranty period and provide:

• Your order number or proof of purchase

• Photos or videos clearly showing the issue

• A brief description of what happened

Our team will review your request and provide the appropriate next steps.

If a manufacturing defect is confirmed, JOMO may, at its discretion and subject to availability, repair or replace the product at no additional cost.

International Orders

For purchases made through our U.S. website, warranty requests must be submitted directly to JOMO Customer Care. Instructions regarding inspection, return shipping, repair, or replacement will be provided after your claim has been reviewed.

This warranty applies only to products purchased directly from JOMO or through an authorized JOMO retailer.

JOMO reserves the right to evaluate each warranty claim individually to determine whether the issue qualifies as a manufacturing defect.