Frequently asked questions
Exchanges and returns
Request within 7 calendar days of delivery. The product must be in its original packaging, unused and with all accessories included. JOMO covers the return shipping and sends the postage label. For manufacturing defects, the window is 30 days. Read the full policy.
Warranty
3 months against manufacturing defects verified by our technical service, with replacement or exchange subject to availability. Does not cover scratches, misuse or scratched lenses. Read the full policy.
Talk to us
Support on WhatsApp, Monday to Friday during business hours.